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Online, physical or both?
Use the official online route
Confirm that the payment was made through the authorised MAP/DisCo channel and note the payment date. Then if the NERC-stated installation period has passed, contact the DisCo with the payment evidence, account number and service address.
No mandatory physical visit is stated in the sources we currently use
The current sources for Paid meter not installed do not state a compulsory walk-in stage for the standard route.
Find official offices/centres →If this specific process gets stuck
Use NERC's official support/contact route and quote the reference generated by this application.
View agency guidance →Only authorised routes. We never present an unofficial agent, cybercafé or third-party payment page as an alternative unless the responsible agency authorises it.
What you need to know before you continue
Important service-specific details that affect how you apply, what route to use, or what to avoid.
How long should a paid MAP prepaid meter take to be installed?
NERC's metering FAQ says a Meter Asset Provider meter should be installed within 10 working days after full payment. If that period passes, report the delay to the DisCo with the official payment evidence.
Verify with NERC Metering FAQ ↗Documents, details and prerequisites you need
This is the complete pre-start checklist from the verified guide. Each item below explains what it is for, where it enters the process and whether the official source actually specifies an original, copy or upload.
Meter payment receipt or transaction reference
- Why you need it
- Used to prove or trace the official payment if the transaction needs confirmation or support.
- Where it is used
- Most directly connected to step 1: Confirm that the payment was made through the authorised MAP/DisCo channel and note the payment date.
- Original, copy or upload?
- The official sources used for this guide do not specify original vs copy here. Follow the exact portal or office prompt instead of assuming.
DisCo customer/account number
- Why you need it
- Used to access the official portal or the applicant's existing record.
- Where it is used
- Most directly connected to step 2: If the NERC-stated installation period has passed, contact the DisCo with the payment evidence, account number and service address.
- Original, copy or upload?
- The official sources used for this guide do not specify original vs copy here. Follow the exact portal or office prompt instead of assuming.
Property/service address
- Why you need it
- This item is explicitly listed in the verified pre-start requirements for this service. Have it ready before beginning so the application is not interrupted.
- Where it is used
- Most directly connected to step 2: If the NERC-stated installation period has passed, contact the DisCo with the payment evidence, account number and service address.
- Original, copy or upload?
- The official sources used for this guide do not specify original vs copy here. Follow the exact portal or office prompt instead of assuming.
Any installation ticket or prior correspondence
- Why you need it
- This item is explicitly listed in the verified pre-start requirements for this service. Have it ready before beginning so the application is not interrupted.
- Where it is used
- Most directly connected to step 2: If the NERC-stated installation period has passed, contact the DisCo with the payment evidence, account number and service address.
- Original, copy or upload?
- The official sources used for this guide do not specify original vs copy here. Follow the exact portal or office prompt instead of assuming.
Step-by-step instructions
Follow the process in order. Each step also shows what to have ready, what to check before continuing and what evidence to keep. Where the agency does not publish an extra requirement, this guide does not invent one.
Confirm that the payment was made through the authorised MAP/DisCo channel and note the payment date.
- Meter payment receipt or transaction reference
- DisCo customer/account number
Confirm the service, applicant/entity details and amount on the official payment screen before paying. Do not continue from an unsolicited payment link.
Keep the official receipt, payment reference or transaction ID.
If the NERC-stated installation period has passed, contact the DisCo with the payment evidence, account number and service address.
- DisCo customer/account number
- Meter payment receipt or transaction reference
- Property/service address
Confirm the service, applicant/entity details and amount on the official payment screen before paying. Do not continue from an unsolicited payment link.
Keep the official receipt, payment reference or transaction ID.
Request a complaint or ticket reference and keep a copy of the complaint.
- Meter payment receipt or transaction reference
- Any installation ticket or prior correspondence
Review names, numbers, dates, contact details and selections before final submission because corrections may require a separate official process.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
If the DisCo does not resolve the case, escalate it through the applicable electricity complaint channel.
- DisCo customer/account number
Read the next screen or office instruction before moving on; do not assume an extra payment, document or visit is required unless the responsible agency asks for it.
Keep any reference, confirmation, screenshot or acknowledgement generated by the official route.
Where your state's electricity market has transferred to a state regulator, use that regulator's complaint route; otherwise follow NERC's current escalation guidance.
No additional document is specifically tied to this step in the verified guide. Use the full checklist above and follow the official prompt.
Read the next screen or office instruction before moving on; do not assume an extra payment, document or visit is required unless the responsible agency asks for it.
Keep any reference, confirmation, screenshot or acknowledgement generated by the official route.
What exactly happens next?
Keep the application/reference number, payment receipt, acknowledgement or downloadable record produced by this service.
Where your state's electricity market has transferred to a state regulator, use that regulator's complaint route; otherwise follow NERC's current escalation guidance.
NERC's metering FAQ says a MAP meter should be installed within 10 working days after full payment.
Use NERC's official support channel with the application/reference details.
Quick answers about Paid meter not installed
Direct answers to the questions people commonly search for, using the same verified fee, requirements, route and timeline shown in this guide.
How much does Paid meter not installed cost in 2026?
No extra official installation payment should be improvised — Keep the original official payment evidence; do not pay a second unofficial fee to move the request forward.
What do I need for Paid meter not installed?
The current verified checklist includes Meter payment receipt or transaction reference, DisCo customer/account number, and Property/service address. Open the requirements section below for the complete list and any service-specific evidence.
Can I do Paid meter not installed online?
Mostly online. Confirm that the payment was made through the authorised MAP/DisCo channel and note the payment date. Then if the NERC-stated installation period has passed, contact the DisCo with the payment evidence, account number and service address. The current sources for Paid meter not installed do not state a compulsory walk-in stage for the standard route.
How long does Paid meter not installed take?
NERC's metering FAQ says a MAP meter should be installed within 10 working days after full payment.
Where do I start Paid meter not installed?
Confirm that the payment was made through the authorised MAP/DisCo channel and note the payment date. Then if the NERC-stated installation period has passed, contact the DisCo with the payment evidence, account number and service address.
Important notes
- NERC specifically advises customers to report paid meters that are not installed within the stated period and to provide evidence of payment.
- Do not discard the receipt after installation because it may be needed for any credit/refund or complaint issue.
- Regulatory responsibility has transferred to state electricity regulators in a growing number of states, so the correct escalation body depends on location.
Common questions
These answers are generated from the verified requirements, route, fee, timeline and official-source notes for this specific service.
What should I prepare before I start?
Prepare before you begin by gathering every item below. The detailed checklist above explains why each one is needed, where it is used, and whether the official source specifies an original, copy or upload.
- Meter payment receipt or transaction reference — Payment / transaction evidence
- DisCo customer/account number — Identity / account detail
- Property/service address — Identity / account detail
- Any installation ticket or prior correspondence — Other requirement
Can I do this online, or do I need to visit an office?
Mostly online. Confirm that the payment was made through the authorised MAP/DisCo channel and note the payment date. Then if the NERC-stated installation period has passed, contact the DisCo with the payment evidence, account number and service address.
The current sources for Paid meter not installed do not state a compulsory walk-in stage for the standard route.
How much does this service cost?
No extra official installation payment should be improvised — Keep the original official payment evidence; do not pay a second unofficial fee to move the request forward.
Pay only through the responsible agency or the official payment channel linked in this guide.
How long should it take?
NERC's metering FAQ says a MAP meter should be installed within 10 working days after full payment.
Processing can still take longer where identity checks, document corrections, payment confirmation or manual review are required.
What happens after I submit or complete the main step?
Keep the evidence for Paid meter not installed: Keep the application/reference number, payment receipt, acknowledgement or downloadable record produced by this service.
Complete the final published step: Where your state's electricity market has transferred to a state regulator, use that regulator's complaint route; otherwise follow NERC's current escalation guidance.
What should I do if the portal, payment or application gets stuck?
Use NERC's official support/contact route and quote the reference generated by this application.
Keep any application number, receipt, acknowledgement, transaction reference or screenshot that can help the agency trace the request.
What should I be careful about?
- NERC specifically advises customers to report paid meters that are not installed within the stated period and to provide evidence of payment.
- Do not discard the receipt after installation because it may be needed for any credit/refund or complaint issue.
How do I verify that these instructions are current?
This guide was last checked on 2026-10-01. The official government or agency sources used to verify it are listed directly below this section.
Where an agency changes a fee, deadline or procedure, the official source takes priority over this independent guide.
Is MyNigeriaGuide the government website for this service?
No. MyNigeriaGuide is an independent information service. Applications, payments, approvals and final decisions remain with the responsible government agency.
Official sources
These are the government or agency pages used to verify this guide. Open them directly whenever you want to confirm the source.
See something outdated?
Correction reporting is checked only when you choose to report an issue, keeping normal guide loads lighter.