Turn this guide into your personal checklist.
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Online, physical or both?
Use the official online route
Confirm that the candidate has already purchased or been issued a UTME e-PIN and still has access to the unique mobile number linked to the JAMB profile. Then from that linked number, create an SMS containing UTMEPIN and send it to 55019 or 66019; do not send the command from another person's SIM.
A physical/assisted step may still apply
The in-person or assisted stage stated in this guide is: Take the recovered e-PIN together with the profile code to a JAMB-accredited CBT centre when completing UTME registration; use official JAMB support if the recovery command fails.
Find official offices/centres →If this specific process gets stuck
Use JAMB's official e-Facility/support route and keep the unique SIM, profile code, e-PIN or registration number relevant to the problem.
View agency guidance →Only authorised routes. We never present an unofficial agent, cybercafé or third-party payment page as an alternative unless the responsible agency authorises it.
Documents, details and prerequisites you need
This is the complete pre-start checklist from the verified guide. Each item below explains what it is for, where it enters the process and whether the official source actually specifies an original, copy or upload.
The unique mobile number linked to the candidate profile
- Why you need it
- Used for SMS, OTP, recovery or account identification where this service relies on a mobile number. Use a number you control.
- Where it is used
- Most directly connected to step 1: Confirm that the candidate has already purchased or been issued a UTME e-PIN and still has access to the unique mobile number linked to the JAMB profile.
- Original, copy or upload?
- The official sources used for this guide do not specify original vs copy here. Follow the exact portal or office prompt instead of assuming.
An e-PIN that was previously purchased or issued for the candidate
- Why you need it
- Used to authorise or continue the specific JAMB/agency transaction linked to this guide.
- Where it is used
- Most directly connected to step 1: Confirm that the candidate has already purchased or been issued a UTME e-PIN and still has access to the unique mobile number linked to the JAMB profile.
- Original, copy or upload?
- The official sources used for this guide do not specify original vs copy here. Follow the exact portal or office prompt instead of assuming.
Step-by-step instructions
Follow the process in order. Each step also shows what to have ready, what to check before continuing and what evidence to keep. Where the agency does not publish an extra requirement, this guide does not invent one.
Confirm that the candidate has already purchased or been issued a UTME e-PIN and still has access to the unique mobile number linked to the JAMB profile.
- The unique mobile number linked to the candidate profile
- An e-PIN that was previously purchased or issued for the candidate
Review names, numbers, dates, contact details and selections before final submission because corrections may require a separate official process.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
From that linked number, create an SMS containing UTMEPIN and send it to 55019 or 66019; do not send the command from another person's SIM.
- The unique mobile number linked to the candidate profile
Review names, numbers, dates, contact details and selections before final submission because corrections may require a separate official process.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
Wait for JAMB to return the recovered UTME e-PIN to the same number, then keep the message private because the e-PIN is part of the candidate's registration credentials.
- The unique mobile number linked to the candidate profile
- An e-PIN that was previously purchased or issued for the candidate
Read the next screen or office instruction before moving on; do not assume an extra payment, document or visit is required unless the responsible agency asks for it.
Keep the linked phone/SIM and any official code or confirmation message private and accessible.
Take the recovered e-PIN together with the profile code to a JAMB-accredited CBT centre when completing UTME registration; use official JAMB support if the recovery command fails.
- The unique mobile number linked to the candidate profile
Confirm the correct office/centre, date or appointment instruction before travelling, and take the originals where the guide or agency explicitly requires them.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
What exactly happens next?
Keep the registration/profile reference, the unique SIM and any e-PIN or printed slip produced by JAMB.
Take the recovered e-PIN together with the profile code to a JAMB-accredited CBT centre when completing UTME registration; use official JAMB support if the recovery command fails.
For this guide, the last published process step is: Take the recovered e-PIN together with the profile code to a JAMB-accredited CBT centre when completing UTME registration; use official JAMB support if the recovery command fails.
Use JAMB's official e-Facility/support route and keep the unique SIM, profile code, e-PIN or registration number relevant to the problem.
Important notes
- Do not buy a replacement e-PIN from an unofficial reseller simply because the original SMS was lost.
- JAMB maintains a cashless application-document regime.
Common questions
These answers are generated from the verified requirements, route, fee, timeline and official-source notes for this specific service.
What should I prepare before I start?
Prepare before you begin by gathering every item below. The detailed checklist above explains why each one is needed, where it is used, and whether the official source specifies an original, copy or upload.
- The unique mobile number linked to the candidate profile — Identity / account detail
- An e-PIN that was previously purchased or issued for the candidate — Identity / account detail
Can I do this online, or do I need to visit an office?
Mostly online. Confirm that the candidate has already purchased or been issued a UTME e-PIN and still has access to the unique mobile number linked to the JAMB profile. Then from that linked number, create an SMS containing UTMEPIN and send it to 55019 or 66019; do not send the command from another person's SIM.
The in-person or assisted stage stated in this guide is: Take the recovered e-PIN together with the profile code to a JAMB-accredited CBT centre when completing UTME registration; use official JAMB support if the recovery command fails.
How much does this service cost?
SMS/network charge may apply.
Pay only through the responsible agency or the official payment channel linked in this guide.
How long should it take?
The responsible agency does not currently publish a reliable fixed completion timeline in the official sources used for this guide.
Processing can still take longer where identity checks, document corrections, payment confirmation or manual review are required.
What happens after I submit or complete the main step?
Keep the evidence for Retrieve lost JAMB e-PIN: Keep the registration/profile reference, the unique SIM and any e-PIN or printed slip produced by JAMB.
Complete the final published step: Take the recovered e-PIN together with the profile code to a JAMB-accredited CBT centre when completing UTME registration; use official JAMB support if the recovery command fails.
What should I do if the portal, payment or application gets stuck?
Use JAMB's official e-Facility/support route and keep the unique SIM, profile code, e-PIN or registration number relevant to the problem.
Keep any application number, receipt, acknowledgement, transaction reference or screenshot that can help the agency trace the request.
What should I be careful about?
- Do not buy a replacement e-PIN from an unofficial reseller simply because the original SMS was lost.
- JAMB maintains a cashless application-document regime.
How do I verify that these instructions are current?
This guide was last checked on 2026-09-28. The official government or agency sources used to verify it are listed directly below this section.
Where an agency changes a fee, deadline or procedure, the official source takes priority over this independent guide.
Is MyNigeriaGuide the government website for this service?
No. MyNigeriaGuide is an independent information service. Applications, payments, approvals and final decisions remain with the responsible government agency.
Official sources
These are the government or agency pages used to verify this guide. Open them directly whenever you want to confirm the source.
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