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Online, physical or both?
Use the official online route
Open a new SMS from the same unique mobile number originally linked to the candidate's JAMB profile; do not attempt retrieval from a different phone number. Then create a new SMS containing only the word RESEND and send it from that linked number to 55019 or 66019.
No mandatory physical visit is stated in the sources we currently use
The current sources for Retrieve JAMB profile code do not state a compulsory walk-in stage for the standard route.
Find official offices/centres →If this specific process gets stuck
Use JAMB's official e-Facility/support route and keep the unique SIM, profile code, e-PIN or registration number relevant to the problem.
View agency guidance →Only authorised routes. We never present an unofficial agent, cybercafé or third-party payment page as an alternative unless the responsible agency authorises it.
Documents, details and prerequisites you need
This is the complete pre-start checklist from the verified guide. Each item below explains what it is for, where it enters the process and whether the official source actually specifies an original, copy or upload.
The same unique mobile number originally used for the JAMB profile
- Why you need it
- Used for SMS, OTP, recovery or account identification where this service relies on a mobile number. Use a number you control.
- Where it is used
- Most directly connected to step 1: Open a new SMS from the same unique mobile number originally linked to the candidate's JAMB profile; do not attempt retrieval from a different phone number.
- Original, copy or upload?
- Original is explicitly referenced in the guide. Take the original to the relevant verification or physical stage.
Access to that SIM so the SMS can be sent and the returned code received
- Why you need it
- Used for SMS, OTP, recovery or account identification where this service relies on a mobile number. Use a number you control.
- Where it is used
- Most directly connected to step 3: Wait for JAMB to return the profile code to the same SIM, then keep the recovered code securely for registration or another official JAMB service.
- Original, copy or upload?
- The official sources used for this guide do not specify original vs copy here. Follow the exact portal or office prompt instead of assuming.
Step-by-step instructions
Follow the process in order. Each step also shows what to have ready, what to check before continuing and what evidence to keep. Where the agency does not publish an extra requirement, this guide does not invent one.
Open a new SMS from the same unique mobile number originally linked to the candidate's JAMB profile; do not attempt retrieval from a different phone number.
- The same unique mobile number originally used for the JAMB profile
Review names, numbers, dates, contact details and selections before final submission because corrections may require a separate official process.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
Create a new SMS containing only the word RESEND and send it from that linked number to 55019 or 66019.
- The same unique mobile number originally used for the JAMB profile
Review names, numbers, dates, contact details and selections before final submission because corrections may require a separate official process.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
Wait for JAMB to return the profile code to the same SIM, then keep the recovered code securely for registration or another official JAMB service.
- The same unique mobile number originally used for the JAMB profile
- Access to that SIM so the SMS can be sent and the returned code received
Review names, numbers, dates, contact details and selections before final submission because corrections may require a separate official process.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
If the SMS route repeatedly fails, use JAMB's official support channel rather than paying an unofficial agent to recover the candidate profile.
- The same unique mobile number originally used for the JAMB profile
Confirm the service, applicant/entity details and amount on the official payment screen before paying. Do not continue from an unsolicited payment link.
Keep the official receipt, payment reference or transaction ID.
What exactly happens next?
Keep the registration/profile reference, the unique SIM and any e-PIN or printed slip produced by JAMB.
If the SMS route repeatedly fails, use JAMB's official support channel rather than paying an unofficial agent to recover the candidate profile.
For this guide, the last published process step is: If the SMS route repeatedly fails, use JAMB's official support channel rather than paying an unofficial agent to recover the candidate profile.
Use JAMB's official e-Facility/support route and keep the unique SIM, profile code, e-PIN or registration number relevant to the problem.
Important notes
- JAMB says the same unique mobile number remains the candidate's identifier for present and future Board transactions.
- RESEND can also refresh a prior-year profile code for a new registration cycle.
Common questions
These answers are generated from the verified requirements, route, fee, timeline and official-source notes for this specific service.
What should I prepare before I start?
Prepare before you begin by gathering every item below. The detailed checklist above explains why each one is needed, where it is used, and whether the official source specifies an original, copy or upload.
- The same unique mobile number originally used for the JAMB profile — Identity / account detail
- Access to that SIM so the SMS can be sent and the returned code received — Identity / account detail
Can I do this online, or do I need to visit an office?
Mostly online. Open a new SMS from the same unique mobile number originally linked to the candidate's JAMB profile; do not attempt retrieval from a different phone number. Then create a new SMS containing only the word RESEND and send it from that linked number to 55019 or 66019.
The current sources for Retrieve JAMB profile code do not state a compulsory walk-in stage for the standard route.
How much does this service cost?
SMS/network charge may apply.
Pay only through the responsible agency or the official payment channel linked in this guide.
How long should it take?
The responsible agency does not currently publish a reliable fixed completion timeline in the official sources used for this guide.
Processing can still take longer where identity checks, document corrections, payment confirmation or manual review are required.
What happens after I submit or complete the main step?
Keep the evidence for Retrieve JAMB profile code: Keep the registration/profile reference, the unique SIM and any e-PIN or printed slip produced by JAMB.
Complete the final published step: If the SMS route repeatedly fails, use JAMB's official support channel rather than paying an unofficial agent to recover the candidate profile.
What should I do if the portal, payment or application gets stuck?
Use JAMB's official e-Facility/support route and keep the unique SIM, profile code, e-PIN or registration number relevant to the problem.
Keep any application number, receipt, acknowledgement, transaction reference or screenshot that can help the agency trace the request.
What should I be careful about?
- JAMB says the same unique mobile number remains the candidate's identifier for present and future Board transactions.
- RESEND can also refresh a prior-year profile code for a new registration cycle.
How do I verify that these instructions are current?
This guide was last checked on 2026-09-28. The official government or agency sources used to verify it are listed directly below this section.
Where an agency changes a fee, deadline or procedure, the official source takes priority over this independent guide.
Is MyNigeriaGuide the government website for this service?
No. MyNigeriaGuide is an independent information service. Applications, payments, approvals and final decisions remain with the responsible government agency.
Official sources
These are the government or agency pages used to verify this guide. Open them directly whenever you want to confirm the source.
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