OrganisationMoniepoint
SectorPrivate
LocationLagos, Nigeria
Opportunity typeFull-time customer/UX research role
Information verified2026-10-07
Who Moniepoint — Customer Experience Researcher is for
Common disciplines or work areas covered by this pathway:
Moniepoint — Customer Experience Researcher qualification requirements
- 4+ years of experience in customer research, UX research or a related qualitative research role.
- Bachelor's degree in HCI, Psychology, Sociology, Anthropology, Design or a related field.
- Strong qualitative-research background; mixed-methods and fintech/banking experience are preferred.
Other requirements for Moniepoint — Customer Experience Researcher
- Be able to design and run interviews, usability tests, concept tests, ethnographic studies, diary studies and focus groups.
- Be able to turn research findings into prioritised recommendations for product teams.
- Strong communication, collaboration and continuous-customer-discovery skills are required.
Documents to prepare for Moniepoint — Customer Experience Researcher
- CV/resume
- Cover letter if used
- LinkedIn profile
- Website/portfolio if relevant
How to apply for Moniepoint — Customer Experience Researcher or check your status
- 1
Open Moniepoint's official Customer Experience Researcher vacancy.
- 2
Compare your experience with the four-year research requirement and listed qualitative methods.
- 3
Prepare a CV or portfolio that shows research planning, synthesis and recommendations that influenced products or customer outcomes.
- 4
Submit through the official Greenhouse application.
Do not pay for access to a shortlist or appointment.
Use only the official Moniepoint application form.
Sources used to verify Moniepoint — Customer Experience Researcher
- The official role is Lagos-based and asks for 4+ years in customer/UX or related qualitative research.
- The posting explicitly lists interviews, usability testing, ethnographic work, diary studies, focus groups and ongoing customer discovery among the expected methods.