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Online, physical or both?
Use the official online route
Use the same mobile number already tied to the candidate's JAMB profile and confirm the email address registered on that profile. Then create a new SMS in the format PASSWORD followed by one space and the registered email address, checking the spelling before sending it.
No mandatory physical visit is stated in the sources we currently use
The current sources for Reset JAMB password do not state a compulsory walk-in stage for the standard route.
Find official offices/centres →If this specific process gets stuck
Use JAMB's official e-Facility/support route and keep the unique SIM, profile code, e-PIN or registration number relevant to the problem.
View agency guidance →Only authorised routes. We never present an unofficial agent, cybercafé or third-party payment page as an alternative unless the responsible agency authorises it.
Documents, details and prerequisites you need
This is the complete pre-start checklist from the verified guide. Each item below explains what it is for, where it enters the process and whether the official source actually specifies an original, copy or upload.
The same mobile number tied to the JAMB profile
- Why you need it
- Used for SMS, OTP, recovery or account identification where this service relies on a mobile number. Use a number you control.
- Where it is used
- Most directly connected to step 1: Use the same mobile number already tied to the candidate's JAMB profile and confirm the email address registered on that profile.
- Original, copy or upload?
- The official sources used for this guide do not specify original vs copy here. Follow the exact portal or office prompt instead of assuming.
The email address on the profile
- Why you need it
- Used for account access and/or official communication. Use an address you can open throughout the process.
- Where it is used
- Most directly connected to step 1: Use the same mobile number already tied to the candidate's JAMB profile and confirm the email address registered on that profile.
- Original, copy or upload?
- The official sources used for this guide do not specify original vs copy here. Follow the exact portal or office prompt instead of assuming.
Step-by-step instructions
Follow the process in order. Each step also shows what to have ready, what to check before continuing and what evidence to keep. Where the agency does not publish an extra requirement, this guide does not invent one.
Use the same mobile number already tied to the candidate's JAMB profile and confirm the email address registered on that profile.
- The same mobile number tied to the JAMB profile
- The email address on the profile
Review names, numbers, dates, contact details and selections before final submission because corrections may require a separate official process.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
Create a new SMS in the format PASSWORD followed by one space and the registered email address, checking the spelling before sending it.
- The email address on the profile
Review names, numbers, dates, contact details and selections before final submission because corrections may require a separate official process.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
Send the message from the linked candidate number to 55019 or 66019 and wait for JAMB's response on that same SIM.
- The same mobile number tied to the JAMB profile
Review names, numbers, dates, contact details and selections before final submission because corrections may require a separate official process.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
Follow the reset credentials or instruction returned by JAMB, then sign in through the official e-Facility and use the password as directed.
- The same mobile number tied to the JAMB profile
Use the official route linked on this guide and make sure you are working in the correct applicant/entity account before entering data.
Keep any reference, confirmation, screenshot or acknowledgement generated by the official route.
If the SMS reset fails, raise the problem through JAMB's official support channel rather than giving the profile credentials to an unofficial recovery service.
- The same mobile number tied to the JAMB profile
- The email address on the profile
Review names, numbers, dates, contact details and selections before final submission because corrections may require a separate official process.
Keep the application/reference number, acknowledgement or confirmation generated after submission.
What exactly happens next?
Keep the registration/profile reference, the unique SIM and any e-PIN or printed slip produced by JAMB.
If the SMS reset fails, raise the problem through JAMB's official support channel rather than giving the profile credentials to an unofficial recovery service.
For this guide, the last published process step is: If the SMS reset fails, raise the problem through JAMB's official support channel rather than giving the profile credentials to an unofficial recovery service.
Use JAMB's official e-Facility/support route and keep the unique SIM, profile code, e-PIN or registration number relevant to the problem.
Important notes
- The request should come from the phone number linked to the candidate profile.
Common questions
These answers are generated from the verified requirements, route, fee, timeline and official-source notes for this specific service.
What should I prepare before I start?
Prepare before you begin by gathering every item below. The detailed checklist above explains why each one is needed, where it is used, and whether the official source specifies an original, copy or upload.
- The same mobile number tied to the JAMB profile — Identity / account detail
- The email address on the profile — Identity / account detail
Can I do this online, or do I need to visit an office?
Mostly online. Use the same mobile number already tied to the candidate's JAMB profile and confirm the email address registered on that profile. Then create a new SMS in the format PASSWORD followed by one space and the registered email address, checking the spelling before sending it.
The current sources for Reset JAMB password do not state a compulsory walk-in stage for the standard route.
How much does this service cost?
SMS/network charge may apply.
Pay only through the responsible agency or the official payment channel linked in this guide.
How long should it take?
The responsible agency does not currently publish a reliable fixed completion timeline in the official sources used for this guide.
Processing can still take longer where identity checks, document corrections, payment confirmation or manual review are required.
What happens after I submit or complete the main step?
Keep the evidence for Reset JAMB password: Keep the registration/profile reference, the unique SIM and any e-PIN or printed slip produced by JAMB.
Complete the final published step: If the SMS reset fails, raise the problem through JAMB's official support channel rather than giving the profile credentials to an unofficial recovery service.
What should I do if the portal, payment or application gets stuck?
Use JAMB's official e-Facility/support route and keep the unique SIM, profile code, e-PIN or registration number relevant to the problem.
Keep any application number, receipt, acknowledgement, transaction reference or screenshot that can help the agency trace the request.
What should I be careful about?
- The request should come from the phone number linked to the candidate profile.
How do I verify that these instructions are current?
This guide was last checked on 2026-09-28. The official government or agency sources used to verify it are listed directly below this section.
Where an agency changes a fee, deadline or procedure, the official source takes priority over this independent guide.
Is MyNigeriaGuide the government website for this service?
No. MyNigeriaGuide is an independent information service. Applications, payments, approvals and final decisions remain with the responsible government agency.
Official sources
These are the government or agency pages used to verify this guide. Open them directly whenever you want to confirm the source.
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